Returns & Exchanges
At ELEVEN, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unopened and lightly used products within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.
Attach Your Label
Print the prepaid shipping label provided via email and affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing